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NTG Customer ‘Rate Us’ Scores Remain High – Ensuring Real-time Customer Satisfaction

Across the country customers are replying to our ‘Rate Us’ emails and texts to give us real-time customer satisfaction scores. And the good news is that people rate us highly!

But we’re always striving to do better and recognise that there’s more we can do as we aim to be the supplier of choice in the timber and timber product sectors. By measuring our interactions and impact we can pinpoint where we need to make more effort and acknowledge colleagues for a job well done.

Here are just some of the fantastic comments we’ve received recently:


“The lads at the Inverurie branch are more than helpful. As a new customer they have been really welcoming and getting hold of products that will keep me using Rembrand. Great bunch.” Rembrand Inverurie customer


 called me after I placed my order online, to confirm it had been received – excellent customer service received by all staff during the purchase process! You were the best value out of several suppliers, including delivery. Materials arrived at 8.30am, Wednesday, after placing my order very late, Monday. Thank you to the Arnold Laver team! A fantastic experience, and I’d highly recommend this supplier.” Arnold Laver Bristol customer


“Sales person is brilliant. Found the right product for me and answered all my questions. She kept me in touch with the delivery schedule right up till the doors were delivered. The delivery guy was great too. Helpful and friendly and kept me informed about the delivery time. Perfect.” Thornbridge Edinburgh – Hawkhill customer


“Because the sales person was so helpful. Also my oak mdf was really good.” Arnold Laver Bradford customer


“My request for a quote was handled promptly by the sales person and at a really competitive price. Delivery fitted with my project and when there was an error with one item, another team member went out of his way – and in his own time – to correct it! First class service!” Thornbridge Edinburgh – Sighthill customer


Where individual colleagues are mentioned for excellent service we are able to recognise them through the Reward Gateway Above & Beyond awards.

Our vision has always been to provide the best customer service across all our operations by working together with our customers, offering high quality products and giving advice based on in-depth technical knowledge. A focus on continuous improvement will ensure we are the first-choice supplier for timber and timber products.

National Timber Group

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National Timber Group.
Registered Office: 22 Cross Keys,
Company Registration Number: 10887298
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